Trainee Debt Adviser

Role purpose

We are seeking motivated individuals to join an established Debt Advice team in South Manchester as Trainee Debt Advisers.

The successful candidates will have some previous exposure to the debt, insolvency, collections or financial services environment and will receive a comprehensive induction and structured training programme through the client's Debt Advice Academy.

The role provides an opportunity to develop existing knowledge and experience into a specialist career within debt advice.

Following successful completion of the academy and induction programme, the successful candidates will join the existing Debt Advice team, bringing the overall team to 15 employees.

Key responsibilities

• Engage with customers to understand their financial circumstances and current situation.
• Conduct detailed and accurate financial assessments.
• Obtain and record information relating to income, expenditure, debts and household circumstances.
• Communicate clearly and sensitively with customers who may be experiencing financial difficulty.
• Explain relevant information and processes clearly, within the scope of the role.
• Ensure customer information is recorded accurately and maintained in accordance with company procedures.
• Handle customer conversations professionally, demonstrating empathy and understanding.
• Work effectively with colleagues and relevant internal teams.
• Follow established processes, quality standards and regulatory requirements.
• Maintain confidentiality and protect sensitive customer information.
• Participate fully in academy training, coaching and ongoing development.
• Work towards individual and team performance expectations.

Experience required

Candidates should ideally have some exposure to one or more of the following:

• Debt advice or debt management
• IVA or insolvency
• Collections
• Creditor services
• Financial services
• Customer support involving financial difficulty
• Financial administration
• Contact-centre experience within a financial environment

Previous experience as a Debt Adviser is not essential.

The client is looking for candidates who understand the debt or financial services environment and have the potential to develop through structured training.

Skills and competencies

Package

• £26,000–£29,000 basic salary, depending on experience.
• Performance-related bonus.
• Monday–Friday working.
• Full Debt Advice Academy induction.
• Structured training and ongoing development.
• Opportunity for long-term career progression.
• Established team environment.

Ideal candidate profile

The ideal candidate will already have some exposure to debt or financial services but will not necessarily be an experienced Debt Adviser.

They may currently work in debt management, insolvency, collections, creditor services, financial services or a related customer-facing role and be looking to develop their skills and progress into debt advice.

This is an opportunity for someone with the right foundations and attitude to build a genuine career within the sector.